Help Desk

A single point of contact to effectively respond and communicate with users and IT in an effort to satisfy our client’s objectives.

A Tier structure is utilised to ensure service requests can be escalated to a senior consultant or the required third-party vendor.

The advanced technology utilised as part of this service handles incidents and service requests, while also providing an interface to users for other IT service management activities.

This service is designed to offer a more broad and user-centric approach, which seeks to provide a client with an informed single point of contact for all of their IT requirements.